This template service agreement is tailored for providers delivering services in the National Disability Insurance Scheme (NDIS).


Providers in the NDIS are expected to have agreements in place with clients that set out, in clear and plain language, the supports the participant has chosen and how they will be provided. That sounds simple enough, but in our experience there are often gaps or other problems in the agreement. Striking the right balance of clarity and accuracy in language used in the document can be extremely difficult.

A common issue is drafting language that is very technical that may be confusing for some participants or their families. Another common problem is that the scope of what is covered by the agreement does not cover price controls and payment rules that are set out in the NDIS Price Guide. This can mean the provider is not entitled to claim for things like travel, non-face-to-face supports and NDIA requested reports (where the Price Guide allows these things to be claimed).

We have developed a template service agreement that addresses these issues. A preview of the template can be accessed here or by clicking the link below. A template schedule of supports can also be accessed here.

Please note that the service agreement is supplied as a preview version that has been modified. The preview version does not provide a complete list of clauses that are relevant to the pricing rules for the services that your business delivers.

If you have any questions about the template or require assistance preparing a service agreement, contact

Click here to access the template preview.

Click here to access the schedule of supports template.

This document is general in nature and provided for informational purposes only. It does not take account of your specific circumstances. This document does not constitute, and should not be relied on, for legal advice. Seek legal or other professional advice if you have a specific problem.Click here to access the template previewhere